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SUPPORT

Support

Whether you are a current client with SaaS applications or a client we develop software for, we offer support at the highest level.

SaaS Support

We guarantee 99.9% efficiency through our plans and service level agreements. We cover maintenance, system and application upgrades with monthly activity reports for your peace of mind.

Development support

We offer the security of product warranty, such as corrective support for the first year.

Priority Description
Blocker
The system is blocked without accepting new connections or not responding, or a hardware failure has occurred with no backup system.
High
Some business module(s) fail(s) for all your users, but you can still work.
Medium
Partial failure of some business module(s) for all users, partially preventing them from working.
Low
Module malfunctions for some users.

User Support

We have a support programme covering Level I, end-user support, and Levels II & III, technical support. Total outsourcing so that you can dedicate yourself 100% to your business without any worries.

Management support User support Technological support
Previous management of the training action
Support and its management
Systems support
Content validation
Monthly reporting
Educational applications support
Management of the training action
Additional functions

Contact us

Ask for our detailed conditions and SLAs.

We are 100% e-Learning.
We work with the next generation of educational technology.