- 99% EFFICIENCY
SaaS Support
We guarantee 99.9% efficiency through our plans and service level agreements. We cover maintenance, system and application upgrades with monthly activity reports to ensure your peace of mind.
- PRODUCT WARRANTY
Development support
We offer the assurance of product warranty, such as full corrective support throughout the first year.
| Priority | Description |
|---|---|
|
Blocker |
The system is blocked without accepting new connections or not responding,
or a hardware failure has occurred with no backup system.
|
|
High |
One or some business module fail for all your users, but you can still work.
|
|
Medium |
Partial failure of one or some business modules for all users, partially preventing them from working.
|
|
Low |
Module malfunctions for some users.
|
- DIFFERENT LEVELS OF SUPPORT
User Support
We have a support programme covering Level I, end-user support, and Levels II & III, technical support. Total outsourcing so that you can dedicate yourself 100% to your business without any worries.
| Management support | User support | Technological support |
|---|---|---|
|
Previous management of the training action |
Support and its management |
Systems support |
|
Content validation |
Monthly reporting |
Educational applications support |
|
Management of the training action |
Additional functions |
|
Contact us
Find out about our detailed conditions and SLAs.