LMS TECHNICAL SUPPORT
LMS Technical Support and eLearning Maintenance
We offer LMS technical support and eLearning maintenance for Moodle, Canvas, and Sakai environments. 24/7 monitoring, platform administration, incident resolution, and evolutionary maintenance. We work aligned with ISO 27001 and LTI 1.3 standards. See our consulting →
Specialized technical support for eLearning production environments
LMS Technical Support Services
Support and maintenance
Support and administration so your team can focus on teaching instead of worrying about servers. See our integrations →
Problem resolution
Diagnosis and agile resolution of incidents to keep your LMS running without critical interruptions. Response time under 4 hours for critical incidents.
Systems consulting
Architecture, performance, and security review to anticipate problems before they affect users.
Technical coverage for critical eLearning projects
Our LMS technical support and eLearning maintenance service is designed for institutions that cannot afford downtime, unresolved incidents, or lack of traceability in their platform management.
Response
Resolve incidents quickly, professionally, and with technical documentation. Every intervention is recorded for complete traceability.
Commitment
Treat the client’s platform with the same level of rigor and care that we apply to our own products.
Transparency
Task logging, change documentation, and constant communication with the teams responsible for the virtual campus.
Technologies we work with
Moodle
Updates, security patches, optimization, incident resolution in plugins and modules. See our plugins →
Canvas LMS
Maintenance of integrations, course administration, and incident resolution in Canvas environments.
Sakai
Specialized support for Sakai environments, including configuration, customization, and troubleshooting.
Our LMS technical support methodology
01
Initial diagnosis
We review your platform’s infrastructure, configuration, plugins, integrations, and main risks.
02
Monitoring and response
We deploy observability tools, configure alerts, and establish action protocols.
03
Continuous improvement
We periodically review performance, apply updates, and document changes to ensure sustainable campus evolution.
Security, privacy, and compliance by design
An eLearning ecosystem manages identities, grades, learning evidence, activity logs, and academic data. That’s why we treat security as part of the architecture, not as a final review.
Access governance
We review roles, permissions, authentication, SSO, sessions, logs, traceability, and endpoint exposure to reduce technical and operational risks.
Data protection
We work with confidentiality and data processing agreements when the project requires it, following best practices aligned with GDPR and educational environments.
Service continuity
We design backups, monitoring, alerts, contingency plans, and recovery strategies to minimize the impact of critical incidents.
Frequently asked questions about LMS technical support
What does the support and maintenance service include?
Our service includes 24/7 monitoring, incident resolution, platform administration (users, courses, roles, backups), security updates, and evolutionary maintenance. All documented with complete traceability. See our consulting →
What is the difference between corrective support and evolutionary maintenance?
Corrective support resolves incidents when something stops working. Evolutionary maintenance goes further: it updates versions, optimizes performance, refactors legacy code, and prepares the LMS for future needs. Our service covers both.
Which platforms do you work with?
We provide support for Moodle, Canvas, and Sakai environments. We also work with hybrid architectures that include LTI 1.3 integrations, REST APIs, and corporate identity systems.
How do you guarantee data security during support?
We apply encryption, access control, audit logs, and confidentiality agreements. Our security management system is aligned with ISO 27001.
Do you offer true 24/7 support?
Yes. We continuously monitor infrastructure and have an on-call team for critical incidents outside business hours. Response time for critical incidents is less than 4 hours.
Do you need technical support for your LMS?
Schedule a diagnostic session. We will analyze your current infrastructure and deliver a support proposal tailored to your needs.